SUMMARY: Integration of WalkMe for over 120,000 users across various banking modules, including cash payment services on corporate banking platform.

METHODOLOGY: Agile

TEAM STRENGTH: 8 Months

ROLE: Product Owner

DUTIES: Understanding Business goals; Strategic Engagement; Prioritizing Objectives; Requirement Elicitation; Use case Definition; Backlog Management (Prioritization & Refinement); Team Collaboration; Integration management; Change Management; Drive Adoption & Utilization; Documentation; User Acceptance Testing; Training & Customer Support.

DURATION: 8 Months

SUMMARY: Chatbot conversational flows that resolved 35% of customer queries without human intervention. Collaborated with teams to improve query resolution accuracy by 20%.

METHODOLOGY: Hybrid

TEAM STRENGTH: 9

ROLE: Product Owner

DUTIES: Understanding Business goals; Strategic Engagement; Prioritizing Objectives; Requirement Elicitation; Use case Definition; Backlog Management (Prioritization & Refinement); Team Collaboration; Integration management; Change Management; Drive Adoption & Utilization; Documentation; User Acceptance Testing; Training & Customer Support.

DURATION: 4 Months

SUMMARY: Ensuring Digital Channels payments platform aligns with ISO 20022 standards which involves several expectations to ensure the platform adheres to the global messaging standard for financial services.

METHODOLOGY: Hybrid

TEAM STRENGTH: 13

ROLE: Product Manager

DUTIES: Understanding Regulatory Requirements; Strategic Engagement; Prioritizing Objectives; Requirement Elicitation; Backlog Management; Team Collaboration; Integration management; Change Management; Documentation; User Verification Testing.

DURATION: 3 Months

SUMMARY: Migration of over 15,000 corporate clients and 100,000 users across cash, trade, and securities services modules from legacy to NextGen platform in the Southern and West African cluster.

METHODOLOGY: Agile

TEAM STRENGTH: 23

ROLE: Product Manager

DUTIES: Data Management; Decision-Making; Customer Management; Communication Management; Strategic Engagement; Prioritizing Objectives; Backlog Management; Team Collaboration; Integration management; Change Management; Documentation; User Verification Testing.

DURATION: 2 Years